Rinnai Central5.0.4 - App Store

Rinnai Central helps professionals support customers and gives homeowners convenient control of compatible Rinnai water heating systems from anywhere.

For Rinnai PROs and installers, Rinnai Central makes it easier to register products, set up compatible customer devices, access service tools, and stay connected to Rinnai resources.

For Rinnai tankless water heater owners, Rinnai Central provides convenient access to temperature control, recirculation settings, scheduling, system status, and maintenance alerts when supported by the connected product.

PROFESSIONALS
Use Rinnai Central to:
∙ Set parameters and perform service on compatible Rinnai tankless water heaters and boilers.
∙ Register eligible Rinnai products after installation.
∙ Set up and configure compatible customer Wi-Fi modules.
∙ Access product documentation, troubleshooting tools, training, rebates, news, and service resources.
∙ Find the right Rinnai product for your customer's needs.
∙ Access the Rinnai parts webstore.
∙ Manage your professional account and company relationship.
∙ Participate in eligible Rinnai PRO Tech programs when available.

HOMEOWNERS
Use Rinnai Central to:
∙ Adjust compatible water heating system temperature settings.
∙ Activate recirculation when supported by the product.
∙ Create daily schedules so hot water is ready when needed.
∙ Set vacation mode to help save energy when hot water is not needed.
∙ View real-time system status and maintenance alerts.
∙ Find experienced Rinnai PROs and installers near you.

COMPATIBLE PRODUCTS
Rinnai Central supports select Rinnai residential and commercial tankless water heaters and compatible accessories. Some features require a supported Rinnai Wi-Fi module or compatible connected product. Product availability, supported features, and access permissions may vary by model.

- BLE setup is not available on all Rinnai products. Some products may require the RWM200 Wi-Fi Module accessory, sold separately.

- For safety and product support reasons, some device setup and service permissions may be restricted to Rinnai professionals.

Read our Data Use and Privacy Policy, Terms, and other important information in the legal section of our App Store description or at the web addresses below.

TERMS OF SERVICE
https://www.rinnai.us/terms-of-use

PRIVACY POLICY
https://www.rinnai.us/privacy-policy

Version History Bug fixes and stability improvements to help make Rinnai Central more reliable for both professionals and homeowners. 5.0.4 Jul 8 Bug fixes and stability improvements to help make Rinnai Central more reliable for both professionals and homeowners. 5.0.3 Jun 10 Bug fixes and stability improvements to help make Rinnai Central more reliable for both professionals and homeowners. 5.0.2 May 21 Bug Fixes
∙ Improved app update handling so users receive the latest version from the App Store.
∙ Clearer error messages instead of the generic "Control Failed" message.
∙ Improved recirculation scheduling to help prevent app freezes.
∙ Smoother registration, login, and account verification.
∙ More reliable BLE and Wi-Fi connectivity, including device discovery.
∙ Fixed email entry to support a wider range of special characters.

Enhancements
∙ Heater profiles now retain data more reliably after app upgrades.
∙ Professional account improvements:
- Establish or update a company relationship using a unique company ID or postal code lookup.
- Automatic enrollment for eligible Rinnai PRO Tech users with a Professional account.
∙ New in-app messaging for rebates, news, product updates, and more.

Future Roadmap
∙ PRO Tech status block remains visible after opting out.
∙ Continued improvements to scheduling parameters.
∙ RWM200 integration with Google Home and Amazon Alexa.

Notes
∙ Professional users: heater profile installation data may be removed from within the mobile app.
∙ SmartCirc™ units: a power outage may reset the recirculation schedule. Enable "First 24 Hours" to relearn your schedule.
∙ Wi-Fi Module units: schedule parameters save to the cloud and restore after a power outage.
∙ BLE is not available on all Rinnai products. RWM200 Wi-Fi Module sold separately.
∙ Homeowners cannot connect to heaters via BLE for safety reasons. Contact your local Rinnai PRO. 5.0.1 Apr 29 New Rinnai release with performance improvements, bug fixes, and updates to help Pros and homeowners stay connected, set up compatible equipment, and manage water heating systems more reliably. 5.0.0 Apr 29 1. Bug Fixes and Improvements
2. Chat live with a Rinnai Agent 4.3.0 12/13/2024 Set up parameters and perform service on Rinnai I-Series Plus Boilers (Installer Accounts Only) 4.2.0 09/10/2024 General Fixes 4.0.8 06/24/2024 Further fixes for First time registration and "control failed" 4.0.6 05/08/2024 Fixes "Control Failed" issue
Fixes Product Registration 4.0.4 04/27/2024 Minor Bug Fixes from 4.0.0 regarding Product Registration

New in 4.0:
* Professional users can now use Rinnai Central to set up the new RX/RXP/CX/CXP Rinnai Tankless Water Heaters!
* Support for the new RWM200 Rinnai Wireless Module
* Stability and performance improvements 4.0.2 04/18/2024 New!
* Professional users can now use Rinnai Central to set up the new RX/RXP/CX/CXP Rinnai Tankless Water Heaters!
* Support for the new RWM200 Rinnai Wireless Module
* Stability and performance improvements 4.0.0 04/15/2024 Fixes to Recirculation, Temperature Changes, and Connectivity when Rinnai Central is open in the background. 3.1.4 11/16/2023 Bug fixes around recirculation and temperature control
Automated status updates from water heater 3.1.2 10/03/2023 * Fixes to Instantaneous Recirculation 3.0.6 09/07/2023 Updated category 3.0.4 07/17/2023 3.0.2 06/08/2023